Frequently Asked Questions
Everything you need to know about your JNCO order and our iconic heritage styles.
How do I determine my correct size for wide-leg jeans?
Our heritage wide-leg styles are designed for a relaxed fit. We recommend measuring your natural waist and referring to the specific size chart on each product page, as leg openings vary from 20 to 50 inches.
What is the standard shipping timeframe for domestic orders?
Most orders are processed within 2-3 business days. Once shipped, domestic delivery via standard ground typically takes 5-7 business days depending on your location from our Los Angeles warehouse.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition drops may be final sale.
Do you ship your products internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and weight of the package.
How should I care for my denim to ensure longevity?
To preserve the fabric and wash, we recommend washing your jeans inside out in cold water and hanging them to air dry. Avoid high heat dryers to prevent shrinkage and fiber breakdown.
Are your classic 90s styles permanent or limited runs?
While we maintain a core collection of our most iconic silhouettes, many of our specialty graphics and ultra-wide styles are released in limited quantities and may not be restocked once sold out.